Privacy Policy

Last updated: 2025

We care about your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you use our website or work with us, whether you're based in South Africa or anywhere else in the world.

1. Introduction

We’re a creative marketing agency based in South Africa, working with clients across the globe. We’re responsible for handling your personal data in line with the Protection of Personal Information Act (POPIA), UK GDPR, and other applicable data laws.

If you have any questions, you can reach us at [email protected].

2. What Data We Collect

We may collect the following personal data:

1. Identity & contact details: your name, email, phone number, company name, and website.

2. Business details: such as your company’s revenue or marketing needs.

3. Technical data: like your IP address and how you browse our site.

4. Usage data: including page visits, clicks, and time spent on site.

5. Marketing preferences: whether you want to hear from us.

6. Advertising data: gathered via tools like Google Analytics and Meta Pixel.

We don’t collect any sensitive personal data.

3. How We Collect Your Data

We collect data through:

1. Forms you complete on our site

2. Emails, calls or messages you send us

3. Cookie-based tracking while browsing our site

4. Interactions with our ads or marketing content

We may also receive information from third-party tools or publicly available sources.

4. Why We Use Your Data

We only use your data when we have a lawful basis, like fulfilling a contract, consent, or legitimate interest. The most common uses of your personal data are:

1. Deliver our services and respond to enquiries

2. Improve your website experience

3. Send marketing (if opted in)

4. Monitor campaign performance

5. Comply with legal obligations

5. Who We Share Your Data With

We may share your data with:

1. Our trusted service providers (e.g. cloud hosting, analytics, CRMs)

2. Payment processors (if applicable)

3. Advertising platforms like Google and Meta

4. Legal and tax authorities when required

All third parties are required to handle your data securely and lawfully.

6. International Transfers

Some of our service providers are located outside of South Africa. When data is transferred internationally, we make sure it's protected through standard contractual clauses or similar safeguards.

7. Your Legal Rights

Under certain circumstances, you have the right to:

1. Access or update your data

2. Request deletion

3. Object to how your data is used

4. Withdraw consent at any time

5. Lodge a complaint with the relevant authority

To do any of the above, email us at

[email protected].

8. Data Security

We use appropriate security measures to keep your data safe. Access is limited to DISRUPT team members and service providers who need it to perform their roles.

9. Data Retention

We keep your data only as long as necessary. For example, to deliver services or comply with tax requirements. After that, we delete or anonymise it securely.

10. Tracking Cookies

What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us understand how you interact with our content and allow us to improve your experience over time.

Some cookies are essential to the functioning of our site, while others are used for analytics, advertising, and personalisation.

Why do we use Cookies?

1. Ensure the website functions properly

2. Remember your preferences

3. Measure website performance and usage

4. Improve our services and user experience

5. Deliver relevant content and advertising

How do we use Cookies?

1. Essential cookies: Required for core site functionality (e.g. page navigation, secure access).

2. Performance cookies: Help us understand how users interact with the site (e.g. Google Analytics).

3. Functionality cookies: Remember user preferences to enhance experience (e.g. language, region).

4. Advertising cookies: Used by third-party services to deliver ads that are relevant to your interests.

5. These cookies may collect information such as your IP address, browser type, device type, referring URLs, and on-site behaviour.

We may partner with third-party platforms (such as Meta, Google, TikTok, and LinkedIn) to deliver ads based on your browsing behaviour and interests.

These platforms may use cookies and other tracking technologies to show you relevant ads across the web.

You can control ad personalisation through your device settings or directly on the respective platforms.

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we’ll revise the “Last updated” date below. We encourage you to review this section periodically.

11. Third-Party Links

Our site may contain links to other websites. We’re not responsible for their content or privacy practices.

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